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Frequently Asked Questions

  1. Will I be Charged Sales Tax?
  2. What is your return policy?
  3. What if My Items Arrive Defective or I am Missing Something From My Order?
  4. What Are My Shipping Costs?
  5. What Payment Methods Are Accepted?
  6. Purchase Orders
  7. What If I Need To Cancel My Order ?

Answers...

  1. Will I be Charged Sales Tax?

    Sales tax will be calculated and collected according to the delivery point of your order.  

    Taxes for New York State will be Remitted by jurisdiction.  Taxes for California and Tennessee will be remitted in accordance with the drop ship provisions of each state.

    In some instances there may be small differences between the Sales Tax collected and the amount remitted based on your states drop ship formula.

    There are special exemptions in the Sales and Use Tax Law for certain types of charitable organizations. 
    For information on California charitable organizations that qualify for exemptions read Publication 18, Tax Tips for Nonprofit Organizations.

    Organizations exempt from sales tax please fax a completed exemption form to (516)612-3228 PRIOR to completing your order. Once your account is coded to order tax free all future orders will be tax exempt providing you login to your account using the login and password.
    Tax exempt customers who do not login to the tax exempt account will be charged sales tax and refunds may not be available for exempt orders that checkout as taxable.


    New York State Resale Certificate Click Here: 
    http://bulkofficesupply.7cart.com/Images/Tax%20Forms/NYS%20Resale%20Certificate.pdf


    California Resale Certificate  Click Here:  
    http://bulkofficesupply.7cart.com/Images/Tax%20Forms/California%20Resale%20Certificate.pdf


    Tennessee Resale Certificate click here:
    http://bulkofficesupply.7cart.com/Images/Tax%20Forms/Tennessee%20Resale%20Certificate.pdf

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  2. What is your return policy?


    REGULAR PRODUCTS

    Products must be returned within 30 days of the ship date. The items must be in their original packaging, unused and in salable condition to receive credit.  Customer is responsible for all shipping and handling costs relating to returned merchandise, including initial delivery and return delivery. If multiple warehouses were used to fill your order each item will have to be returned to their respective warehouse.  Items returned may incur a restocking charge of up to 20%. Food items, medical related items and certain electronic items are not returnable.

    You MUST receive a return authorization from us before merchandise is returned.  

    In order for us to properly refund a return, you must receive a return authorization from us before merchandise is returned.  Please call customer service at (800)658-1488 for a return authorization # and return instructions.  Any merchandise received without a valid R/A # or in poor condition will be refused and returned to sender.
    Please allow up to 15 business days for return processing and credit to appear on your credit card statement.

    Any merchandise received without a valid R/A # or in poor condition will be refused and returned to sender.
    Please allow up to 15 business days for return processing and credit to appear on your statement

    BULK PRODUCTS (Items ending in -BULK)
    Can be returned within 30 days of purchase (except for food items and items that are medical related) These returns are subject to a restocking fee and vary by manufacturer up to 25%. Please note restocking fees are imposed by the manufacturer and are remitted to the manufacturer and BulkOfficeSupply.com does not profit from these fees.

    ****CUSTOMER IS RESPONSIBLE for arranging and all shipping costs to the warehouse on the Return Authorization as designated by the manufacturer for the return. ***** PLEASE BE ADVISED the return location is likely not to be local to the customer and the return freight is likely to be substantial, BulkOfficeSupply.com does not arrange or pay for the return freight and is not able to provide the amount of the return freight.

    You MUST receive a return authorization from us before merchandise is returned. 

    To arrange for a Return Authorization for a BULK return please call (800)658-1488.

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  3. What if My Items Arrive Defective or I am Missing Something From My Order?

    Please inspect your order carefully for defects and shortages upon receipt.

    Shortages and defective claims must be received within 1 business day of receiving order.

    To report a claim call (800)658-1488.  Defective items will be picked up at our expense.  Replacement product will be shipped at NO CHARGE and prepaid UPS labels will be emailed for your return.  
    Defective merchandise must be returned within 30 days of receipt of the prepaid return labels.  

    If  the defective product is not returned after 30 days your credit card will be charged for the replacement order.

    The following manufacturers have chosen to handle defective product claims directly. These manufacturers will not allow BulkOfficeSupply.com to handle claims directly.

    Please contact the following manufacturers directly for all claims:
    SONY
    SHARP

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  4. What Are My Shipping Costs?

    Free shipping for most orders over $75.00
    Orders below $75.00 and above $45.00 incur $7.99 shipping charges
    Orders below $45.00 incur $11.99 shipping charge.
    For FREE SHIPPING on orders over $75.00 please visit www.bulkofficesupply.com 

    Orders that are not UPS'able and require a truck delivery will be charged a minimum amount of $65.00 and will be calculated at checkout.

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  5. What Payment Methods Are Accepted?

    All payments must be made by American Express, Visa, MasterCard, Discover and Pay Pal.
    At our discretion we reserve the right to refuse credit card payments and request prepayment by wire transfer.

    We do not accept Purchase Orders or Open Net 30 credit accounts for Non Governmental organizations.

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  6. Purchase Orders

    PURCHASE ORDERS are only accepted from governmental agencies and school districts that are part of the local government, All purchase orders must be for orders with a minimum of $100.00.
    All payments for Purchase Orders must be received within 30 days of receipt of merchandise. Orders will only be shipped to verifiable governmental/school district locations. Purchase Orders shipping to residential locations will be refused.

    To place an order using a Purchase Order.
    1. Place your order online selecting payment method Purchase Order.
    2. Fax or email a hard copy of your OFFICIAL PURCHASE ORDER to (516)612-3228 or Service@BulkOfficeSupply.com. Order will not ship without receipt of Purchase Order.


    Purchase Orders are not accepted from individuals or Non Governmental Agencies and will be cancelled.

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  7. What If I Need To Cancel My Order ?

    Once an order is placed online in most cases it CANNOT be cancelled although we will make every effort to do so. If you place an order and decide to cancel it.
    1. Email us immediately and
    2. Call us immediately if it is during our normal business hours 9 am - 5 pm Eastern Standard Time since a call will get immediate attention and an email may not be viewed promptly. (800)658-1488.   

    An order placed online is often released to the local warehouse within minutes of placement. Once the order is released to the local warehouse it is impossible to stop and is considered shipped. All shipped orders must be accepted by the customer upon delivery and the steps to obtain a Return Authorization must be followed.

    Please do not refuse an order that could not be cancelled. Refused orders are subject to restocking fees and costs related to inbound and outbound freight charges which will be deducted from refund to credit card payment.

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